I.    Webshop

1.    I did not receive an order confirmation e-mail?

If you did not received a confirmation within a few minutes after ordering, the following may have gone wrong:

- Your provider may have considered our automatic mailing as spam, and deleted/moved it to the spam box;
- You have made a typing error in your email address;

If you have not received a confirmation, please contact us at support@hoffz.nl.

2.    What are the payment methods?

Payments on our website are handled by Mollie. This company has a wide range of reliable payment methods. In addition, Mollie is a renowned partner in making online payments via web shops. These are the most common payment methods we make available:
- iDeal
- Credit card (Mastercard, Visa)
- Bancontact/Mr.Cash

3.     Is it safe to pay Hoffz Interior with my credit card or via IDEAL?

Yes, payments to Hoffz Interior are handled by Mollie. They also take care of payments for several large web shops. They ensure that your transaction is secure. As soon as the payment is received, the order will be processed immediately by Hoffz Interior and the normal delivery time will apply. If you have any questions about the security of Mollie, please visit www.mollie.com.

4.     Why does it show "Mollie" on my bank statement?

All internet payments are handled by Mollie. This way, we can be sure to offer multiple payment options and security. Your payment will be made to Mollie, who collects the payments for us and transfers them to us. That's why you'll see Mollie on your bank statement.

5.    Is it possible to do a bank transfer?

Unfortunately, it is not possible to make a manual bank transfer via your bank when placing an order.

6.     How quickly do you process orders?

We strive to ship within 1 to 3 business days if the item is in stock. Should this not be possible for any reason, we will of course contact you as soon as possible.
For orders placed over the weekend or on public holidays, orders will be processed on the next working day.
Public holidays and other peak times may affect the above timelines.

7.    Can I track my shipment?

We will send you an email with a track & trace link when the order is shipped, so you can follow it on its way to your home.

8.    Can I still make changes to the order after it has been submitted?

Unfortunately, orders cannot be changed in the system after an order has been submitted. 

9.    What are the shipping costs?

Shipping costs depend on the country to which the order is to be sent and on the size of the order. See "Shipping and delivery" for more information.

10.    To which countries do you ship your products?

We ship to the Netherlands and Belgium. See "Shipping and delivery" for more information. Do you live in another country? Please send an email to support@hoffz.nl for more information

11.    Is it possible to return an item?

Of course we hope that you are as happy with your Hoffz Interior items as we are. If not, no problem.

We accept returns for items with a full refund within 14 days of receipt.

All returns must be sent to our warehouse. To make the return right away, please fill in the return form or see "Returns & exchanges" for more information.

Articles that are the result of customization (upholstered furniture and custom-made cupboards and tables) or sale articles are excluded from the right of return and cannot be returned or exchanged.

12.     Is it possible to exchange items instead of receiving a refund?

Unfortunately, we do not offer the possibility of exchanging items. If you wish to exchange an item, we recommend that you return the unwanted item and place a new order on www.hoffz.nl

13.      Is it possible to exchange my order in the brand store in Roermond?

No, this is not possible. Products purchased through our website cannot be returned or exchanged in our brand store in Roermond (NL).

14.    How long does it take until I receive my refund?

You will receive an email confirmation once the return has been processed. The amount will be refunded via the original payment method within 14 working days.

15.    How will I get to know when a product is back in stock?

If you are interested in an item that is out of stock, please sign up for the waiting list by clicking the “interest” button. As soon as the item is back in stock, you will receive an email notification.

16.    I have received a broken/wrong item, what should I do?

If you have received a damaged or broken item, please contact us directly at support@hoffz.nl by sending a clear picture of the item and your order number. We will then send you a return label, which you can use to return your order at our expense. We will replace the item (if in stock) or give you a full refund. 

17.    Is it possible to have my order wrapped as a gift?

Yes, please add a note in the "note" field when entering your address details during check-out.

18.    How do I unsubscribe from the newsletter?

If you no longer wish to receive our newsletter, you can unsubscribe by clicking 'unsubscribe' at the bottom of our newsletter.

19.    What should I do if I have a complaint?

Hoffz Interior stands for the quality of its furniture and accessories. Do you have a complaint about the purchased furniture despite our good care? Please send your complaint, well described and accompanied by pictures to support@hoffz.nl.

II.    Giftcard

1.    Where can I buy your Gift Card?

The Gift Card is available in our webshop and in our brand store in Roermond.

2.    Where can I redeem the gift card?

The Gift Card is redeemable in our brand store in Roermond. Unfortunately the Gift Card is not redeemable online.

3.    Can I redeem the Gift Card at one of the Hoffz Dealers?

No, our Gift Card is not redeemable at any of our dealers.

4.    Can I redeem the Gift Card in parts?

If there is still an amount left on the Gift Card you can use it again. For example: if you have received a Gift Card for €20, and you order for €17 the first time, the remaining balance is €3. You can use this amount the next time you visit our shop.

5.    Does the Gift Card have an expiry date?

Our Gift Cards are valid until two years after the date of issue.

6.    Is the Gift Card redeemable for cash?

Our Gift Cards are not redeemable for cash.

7.    Do you also sell a digital Gift Card? 

Currently, we do not (yet) sell a Gift Card that can be redeemed online.

III.    Products


1.    Where are your products made?

Our products are designed by Carola van der Weide and are entirely handmade by our teams in India, Indonesia, Nepal and the Netherlands.

2.    Are all your items your own design?

All products from our regular collection are in-house designed by Hoffz Interior. The antique items are not our own design but are selected by us personally.

3.    How can I tell that a product is a real Hoffz Interior item?

Each Hoffz Interior item has a recognizable logo. Our accessories have a flat iron logo. On our furniture, a logo is hammered, stamped or burned. Our upholstered furniture has a logo sewn into the seam and our antique pieces have a small round lead with the Hoffz logo. Our lighting collection also features a logo, often on the inside of the frame.

4.    How is it possible that the colour of my purchased item differs from the picture shown on your website?

All our items are made with love and because every craftsman works slightly differently, there may be small differences in the same product. We think this is a beautiful thing, because it makes each piece unique. 
In addition, our items are often exposed to the forces of Mother Nature to give them that distinctive, weathered look. Due to the change of seasons, it is possible that a certain consignment has a slightly different colour than the next one.

5.    The product I am looking for is not on your website, where can I find it?

It could be that you are looking for a product from an older collection, of which there is little or no stock left. For more information you can always send an email to support@hoffz.nl.

There are also many copies of our products in circulation, so you may not find the version/colour/size you are looking for on our website.


1.    Where do your antiques come from?

Our antique pieces come from all over the world. Carola is always looking for the most beautiful items when she travels and over the years we have built up a large network of people who help us look for the most beautiful gems.

2.    When is an item considered "Antique"?

The object must be made by human hand (with at most limited use of machinery). It must have a certain age. An age of 100 years is generally assumed; in some cases, however, an object is already an antique if it is 75 years old.

3.    When do you get new antique items?

We receive new antique items several times a year. This varies tremendously and depends on a number of things. We strive to offer new pieces at least twice a year. We recommend you to check our website regularly for new items or to subscribe to our newsletter. By doing so, you will always be the first to know when new pieces are added to our collection.

4.    Can I also place a specific search request for antiques through you?

No, we do not search for specific antique items upon request.


1.    I would like to order an upholstered seating piece of furniture from you. How I can do that?

All our upholstered seating is custom made and therefore it is not possible to order ready-made in our webshop. We advise you to send an email to support@hoffz.nl for more information. You are always welcome to visit our brand store in Roermond. There you can see all the sofas and test them extensively. We will be happy to advise you on the various options regarding sizes and fabrics.

2.    How long does the manufacturing and delivery of an upholstered seat take?

Depending on your choice of fabric, there is a delivery time of approx. 10-12 weeks for our upholstered seating.

3.    Can I supply my own fabric to cover one of your upholstered furniture pieces?

No, it is not possible to supply your own fabric for upholstery in our upholstered furniture collection.

4.    Can the covers of your furniture be tumble dried and washed in a washing machine?

No, the covers of our upholstered furniture cannot be machine washed or tumble dried. There is a chance that the cover may shrink and discolour. Should there be a stain on your furniture, we recommend that you dab it off with a soft damp cloth without any aggressive cleaning detergents

5.    Why do certain fabrics discolour?

All our upholstered furniture is made of 100% natural fabrics, such as cotton, linen and hemp. Since these are natural fabrics, they are sensitive to external influences. We would like to give you a few tips on how to enjoy your furniture for a long time:

- Avoid direct sunlight 
Fabric upholstery on seating furniture changes colour under the influence of (sun) light. It is best to avoid direct sunlight and use window coverings such as blinds, shutters, screens etc. Cotton and linen fabrics are particularly sensitive to this. If you have a lot of direct light, it is best to choose a woolen fabric. Many fabric suppliers indicate the 'lightfastness' of a fabric with a number from 1 to 8. This rating indicates the extent to which the fabric is 'lightfast', i.e. sensitive to light, with a lower rating meaning that the fabric is more sensitive to light. 

- Avoid negative external influences 
In everyday use, we have to deal with all kinds of substances that can end up on the sofa. These include colour transfer from jeans, chips, newspaper ink and many other negative external influences such as fats, acids and perspiration that are always released by hands, hair and other parts of the body. Use of medicines can also influence this. Such complaints are not covered by the guarantee. 

- Jeans and other denim clothing
The composition of a pair of jeans (denim) consists of 100% cotton. Jeans are coloured with so-called 'bad' dyes. This dye can end up on the upholstery fabric and, depending on the colour, can leave a sort of blue film behind that is difficult or impossible to remove. Denim clothing also has an abrasive effect, which can cause the fabric to wear out more quickly. In order to reduce the chance of a 'blue haze' to some extent, it is advisable to wash jeans thoroughly before using them. 
Not only does denim have a tendency to stain. It is also harder than most fabrics and has 'nails' on it. This accelerates wear on the surface.

- Perspiration and medication
A body always secretes a certain amount of moisture through perspiration and vapour. Perspiration is healthy. However, it also secretes a number of chemical substances that can very slowly but surely affect the fabric or leather and contribute to wear and tear. This happens even faster with people who take medication.

Tip: Change your seat and cushions regularly. However, any damage to the fabric caused by the above is not covered by the guarantee. 

- Be alert for sharp objects
Many fabrics are sensitive to sharp objects such as buckles, pet nails and rings. These objects can permanently damage the fabric. Watch what you have in your pockets and do not let children play with sharp objects on seats. 

- Velcro
Velcro also contains hooks that can cause irreparable damage. So, for example, be careful with children's shoes with Velcro. 

- Replace loose threads
No matter how carefully we upholster our seating, a thread can always come loose in the fabric. Sew any loose threads back into the base fabric with a bent needle. Never cut loose threads!

6.    Do I have to regularly fluff my seat cushions?

Loose back and seat cushions
The word "loose" means that the cushions can be shifted during use and have to be returned to their original position every time. The advantage of this type of upholstery is that the cushions can be exchanged and therefore even use of the cushions is possible. 

Back cushions/seat cushions
In the case of loose and swollen back cushions, which are filled with feathers, cotton or polyether flakes, it is necessary for these cushions to be fluffed up again after use in order to bring them back to their original form. This can be compared to the daily shuffling of a pillow or duvet. By means of this type of upholstery, a special seating comfort is developed.

7.    What impact do pets have on furniture?

Furniture can get dirty through your pet's fur. Animals have a natural defence against cold and rain through the acidity of their blood. Their fur can cause a grease or perspiration stain that usually cannot be removed. This also applies to fabric upholstery.
The sharp nails of cats and dogs can also cause damage to the upholstery of your sofa or armchair.

8.    What is the best way to take care of my upholstered furniture?

We recommend vacuuming fabric furnishings on low power. Use the right nozzle for this and make sure that there are no protrusions that could get into the fabric. With materials with a pile, you should always iron with the grain. By cleaning the fabric in this way, you remove dirt that causes wear. 
It is also recommended that you clean your upholstered furniture once a month with a slightly damp tea towel. The purpose of this is to reduce sticky dirt particles such as body salts and fats that can stick to the fabric. Upholstery that is very dirty should be cleaned by an authorized company.


1.    What is the ideal humidity level in the house for wooden furniture?

A constant humidity level of 50-60% is best for your wooden furniture. This way, the wood will "work" the least, which is good for your furniture. This prevents the wood from cracking and the drawers or doors from jamming.

2.    How can I best look after my wooden furniture?

We recommend using trivets under glasses and hot pots and pans to prevent stains and rings on the table. 

If a cabinet drawer no longer opens smoothly, you can brush a little candle wax along it to make it open again.

We also recommend that you regularly wipe your furniture with a soft, damp cloth without any aggressive cleaning agents.


1.    Which type of lamps do you recommend for your lights?

Our lights fit both normal light fittings and LED light fittings. All our lights fit a fixture with an E14 or E27 fitting. This is indicated per lamp on the fitting.

2.    Is your lighting suitable for dimming?

Our lamps are not fitted with a dimmer as standard. However, it is possible to install a dimmer at home. Make sure that you have the right light source for an optimal result.

3.    Is your lighting suitable for use in humid areas such as bathrooms?

We strongly advise against hanging our lighting in a damp, wet room.

4.    Is your lighting suitable for hanging outdoors?

We strongly advise against hanging our lights outside.



Linen fabric continues to change, it is a fibre that absorbs and repels a lot of moisture and therefore stretches and shrinks. This is why there can always be a small difference in length between linen products such as curtains, tablecloths, guest towels, cushion covers, etc.

1.    Can you put pillows/plaids/linen in the washing machine?

Yes, all of our linen items are machine washable. Please check the washing instructions for the relevant product on the labels attached to the product.

2.    Can your curtains be washed and dried?

Our curtains can be washed in the washing machine at 40 degrees. Please note that linen and jute are natural fibers and may shrink. This is inherent to linen and jute.

Our curtains can NOT be tumble dried.

IV.    General

1.     I am interested in a collaboration/partnership, what do l do?

Please fill in our contact form and we will take care of it internally and get back to you as soon as possible.

2.    I am interested in becoming a dealer, what should I do?

Please fill in our contact form and we will take care of it internally and get back to you as soon as possible.

3.    I am looking for high resolution images for marketing purposes, what diI do?

All our images on the website and our social media channels may not be used without our permission.  Please fill in our contact form and we will take care of it internally.

4.    How long is the warranty on your products?

The legal guarantee period applies to all Hoffz products purchased. A product falls under the guarantee if: 
- It is not complete;
- It is damaged;
- It is broken or does not work properly;

5.    Can I get interior and styling advice from you?

Yes, we do! Are you rebuilding, redecorating or moving and do you want a complete advice for your whole house or just for one room? Or are you redecorating a restaurant or an office? We are happy to give you advice on furnishing with Hoffz interior furniture and accessories. Need more information? Then fill in our contact form


If you want more information about us or our products, feel free to contact us.